Terms and Conditions
Important information regarding your cosy accommodation and activities by the frozen lake. Please read these terms carefully before booking your retreat.
1. Lodge Reservations & Accommodation
All bookings for our retreat are subject to availability. To secure your cosy accommodation, a deposit is required at the time of booking. The remaining balance must be settled prior to your arrival. Check-in is available from early afternoon, allowing you time to settle in before exploring the frozen lake.
2. Ice Fishing & Winter Activities
For the safety and enjoyment of all guests, specific rules apply to all activities by the frozen lake:
- Guests must attend a brief safety orientation before participating in ice fishing.
- All provided equipment must be used responsibly and returned to the lodge in good condition.
- Access to the frozen lake is strictly monitored; guests must adhere to designated safe zones and timings as instructed by our guides.
- Activities are weather-dependent. We reserve the right to modify or suspend ice fishing sessions if conditions present a safety risk.
3. Cancellations & Modifications
We understand that plans can change. If you need to cancel your stay, please notify us as early as possible. Cancellations made well in advance will be eligible for a full refund of the deposit. Late cancellations may incur a fee to cover preparations made for your visit. Modifications to your dates are subject to lodge availability.
4. Guest Responsibilities
We strive to maintain a peaceful environment for all visitors. Guests are expected to respect the natural surroundings, wildlife, and fellow visitors. Any damage to the accommodation or shared facilities may result in additional charges.
5. Contact Information
If you have any questions regarding these terms, your booking, or what to expect during your stay, please reach out to us directly:
- Email: enquiries@millpondlodge.co.uk
- Phone: +44 1603 774 219
- Address: Millpond Road, Wroxham, Norfolk NR12 8RX, UK